How our parking, Transfer and Valet services work next to Alicante-Elche Airport.
At SerParking we work hard every day to keep your vehicle in a secure place. Our facility is fully fenced and monitored 24 hours a day.
If, despite all measures, a theft should occur, we will cooperate with you and the authorities to clarify what happened, although we cannot accept liability for the theft of vehicles or belongings.
We want to avoid any incident, but if damage should occur between vehicles, each private insurance policy must handle the claim.
In our Valet service, we ask you to check your car when it is delivered back to you to detect any damage that may have occurred on our part. We cannot be held responsible for mechanical breakdowns, electrical problems, punctures or other accidental damage, nor for damage arising from natural events such as storms, hail, flooding or similar weather conditions.
Before leaving your car with us, remember to close the doors and windows properly, turn off lights and electrical systems, and remove your personal belongings. We cannot be held responsible for items left inside, or for any damage that may result from leaving them there.
If you need to file a claim, please let us know before taking your vehicle out of the car park. Our team will open a report to investigate it as soon as possible. For the Valet service, any incident must be reported at the time the vehicle is handed back.
In the event of theft, it is the customer’s responsibility to report it to the authorities. Of course, we have official complaint forms available if you need them.
We recommend arriving at least 30 minutes before the time you want to be at the airport. Please remember that we cannot be held responsible for missed flights due to delays.
Also remember that it is advisable to arrive at the airport 2 hours in advance if you need to check in luggage, and 1 hour if check-in is not required.
Before parking, stop by reception to check in and, if any payment is outstanding, you can pay it there. Always keep your booking handy, on paper or on your phone.
A member of our team will show you where to park. Drive slowly (maximum 10 km/h) and follow the signs. Should damage occur due to improper driving, each driver will be responsible for their own vehicle.
Our transport is free and available 24 hours a day. We take customers to Meeting Point No. 2 at the departures terminal approximately every 15 minutes.
When you land, let us know by WhatsApp or a call to +34 698 91 37 43. We will pick you up at the same Meeting Point No. 2. Easy and fast!
You will normally keep your car keys, except at times of high occupancy when we may ask to keep them to optimise space. With the Valet service, SerParking will keep your key with maximum security.
We may move your vehicle within the premises if necessary to organise the space, always with the utmost care. If the car is badly parked and needs to be towed, the cost will be borne by the customer. In addition, in cases of force majeure or at the request of the authorities, we may move it off the car park premises.
If your vehicle remains with us for more than 24 months without any contact from you, we will take the necessary legal measures to have it removed, and will claim the costs incurred from you.
Our Valet service operates between 5:00 and 00:00. Outside these hours, the service will carry a €12 surcharge.
An accredited member of our team will collect your car from the airport’s Express Parking. Remember to notify us 15 minutes in advance at +34 698 91 37 43.
If you arrive before or after your booked time, or do not notify us, the cost of the Express Parking will be charged to you.
On your return, call us so we can have your car ready. Allow about 15 minutes for the handover. It is very important that you check your vehicle at that time.
If your flight is delayed and arrives after 00:00, you will have the option to switch to the Transfer service at no extra cost, or keep your Valet service by paying the €12 surcharge.
Our rates are for standard-sized cars and motorbikes. Larger vehicles may incur a small surcharge. If you need to stay one more night, you will only be charged an extra €6; from two extra nights onwards, a new rate will apply.
You can modify or cancel your booking free of charge up to 24 hours before your arrival. If you do not notify us at least 24 hours in advance, we will charge the full booking amount.
In the event of flight cancellations or changes, we advise you to arrange your refund with your airline. If you pick up your car earlier than planned, we will not be able to refund the unused days.
